Ask the hospital, hospice team, facility, or first responder who certifies the death and what happens before transportation.
Read first-week guideAfter a loss
After-loss checklist
Work through what matters now, what can wait, and which parts can be assigned to someone else.
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3 tasks
First 24 hours
Confirm what happened, identify the point person, and make the first calls.
Pick one person to handle calls, collect details, and keep decisions visible to relatives.
Ask about transportation, refrigeration, timing, price list, and whether the provider can support the family's preferred service.
Compare providers3 tasks
Documents and authority
Find the records needed for arrangements, benefits, banks, and possible probate.
Ask the funeral home, registrar, or local vital records office how to order certified copies. Many banks and insurers require originals.
Check safe places, attorney files, digital vaults, and trusted contacts before making irreversible decisions.
Record who was called, what was decided, costs quoted, and open questions. This helps when multiple relatives are involved.
2 tasks
Care, service, and memorial
Make the public-facing decisions gently and keep details in one place.
Confirm plot, niche, opening and closing fees, marker rules, and visitation rules before signing.
Search cemeteriesCollect obituary notes, service details, photos, donation links, and guestbook settings in one shareable page.
Start memorial3 tasks
Estate, accounts, and ongoing tasks
Protect property, notify institutions, and avoid rushed financial decisions.
Lock property, forward mail if appropriate, photograph valuables, and avoid distributing items until authority is clear.
Work through employer, Social Security, insurers, banks, credit cards, subscriptions, landlord or mortgage company, and credit bureaus.
List accounts, subscriptions, photos, devices, and social profiles before trying to close or memorialize anything.
Use digital checklist